Date: 9/28/2023 Author: Shane James I have spent 23 years working in the corporate world and have witnessed the dot com bust, the near...

In today's competitive business landscape, customer success has emerged as a critical component for the growth and scalability of...

In the fast-paced and ever-evolving world of startups, scaling success is a top priority. As a Chief Customer Officer within a startup,...

As a customer success leader, you must recognize that a down economy may significantly impact your customers' companies and, as a result,...

A Customer Success Manager (CSM) is responsible for ensuring the long-term success of a company's customer relationships. Some of the...